Last updated: February 4, 2025

1. Introduction

OX Living (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This privacy policy explains how we collect, use, store, and protect your personal data when you visit our website www.oxliving.co.uk or interact with us.

By using our website or services, you agree to the terms of this privacy policy.

2. Information we collect

We may collect and process the following types of personal data:

a) Information you provide to us

• Your name, email address, phone number, and other contact details

• Information submitted through enquiry forms or correspondence

• Payment details (when processing transactions)

b) Information we collect automatically

When you visit our website, we may collect:

• Technical data – IP address, browser type, and device information

• Usage data – Pages visited, time spent on the website, and interaction with content

• Cookies and tracking technologies – For analytics and functionality (see our Cookie policy for details)

c) Information from third parties

We may receive personal data from:

• Service providers – such as payment processors

• Marketing platforms – such as Google Ads and Facebook

• Publicly available sources – such as Companies House

3. How we use your information

We use your personal data for the following purposes:

• To provide services – responding to enquiries, processing transactions, and fulfilling contracts

• To improve our website – analysing visitor behaviour and optimising user experience

• For marketing and communications – sending newsletters or promotional materials (with your consent)

• To comply with legal obligations – preventing fraud and ensuring compliance with UK laws

We will only process personal data when we have a lawful basis to do so, such as contract fulfilment, legitimate interest, consent, or legal compliance.

4. Sharing your information

We do not sell or rent your personal data. However, we may share it with:

• Service providers – including IT hosting, payment processors, and analytics providers

• Regulatory authorities – where required by law (such as HMRC and law enforcement)

• Marketing partners – where you have given consent for targeted advertising

All third parties are required to respect your data and process it lawfully under UK GDPR.

5. Data retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy. This includes:

• Enquiries – up to 12 months after last contact

• Transactions – up to 7 years, in compliance with tax regulations

• Marketing data – until you withdraw consent

When no longer required, data will be securely deleted or anonymised.

6. Your rights under UK GDPR

Under the UK GDPR, you have the following rights regarding your personal data:

• Right to be informed – transparency on how your data is used

• Right of access – request a copy of your personal data

• Right to rectification – correct inaccurate or incomplete data

• Right to erasure (“right to be forgotten”) – request deletion of your data (subject to legal exceptions)

• Right to restrict processing – request limited use of your data

• Right to data portability – transfer your data to another service provider

• Right to object – opt out of processing based on legitimate interests or direct marketing

• Rights related to automated decision-making – request human intervention in automated processes

To exercise your rights, please contact us at [Insert Contact Email]. We will respond within one month in accordance with UK GDPR regulations.

7. Data security

We implement security measures to protect your personal data from unauthorised access, alteration, or loss. These include:

• Encryption of sensitive data

• Secure servers with access controls

• Regular security audits and compliance checks

While we take precautions, no online transmission is 100% secure. If you suspect a data breach, contact us immediately.

8. International data transfers

If we transfer data outside the UK or EEA (European Economic Area), we ensure appropriate safeguards are in place, such as:

• UK-approved standard contractual clauses (SCCs)

• Adequacy decisions (where applicable)

• Binding corporate rules for international companies

9. Third-party links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing personal data.

10. Contact us

For privacy-related enquiries, or if you have questions about this Cookie Policy, please contact:

OX Living Ltd, 5B Lower Farm Barns, Bainton Road, Bucknell, Oxfordshire OX27 7LT, UK

Email: admin@oxliving.co.uk

Phone: 01865 981 309

Website: www.oxliving.co.uk

11. Complaints

If you believe we have not handled your data lawfully, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

https://ico.org.uk/

Telephone: 0303 123 1113

We encourage you to contact us first to resolve any concerns.

12. Updates to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated “last updated”.